Physical Returns Request

You may return any unopened and unused product within 30 days of purchase except for the following non-refundable items listed to the right.

If you received a product that arrived damaged or is defective, we will gladly repair or replace it in accordance with the applicable Product Warranty. Exchanges are not allowed for any other reason. If you are outside the US, please make sure to include the commercial invoice that can be printed through this link. Click here to view the link.

For more information about returns, please visit the Refunds & Returns Page.

Due to the ongoing COVID-19 pandemic, Avid is experiencing a significant uptick in customer requests. We thank you for your patience and understanding as we work diligently to meet our customers’ needs.

Return Form

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