Click the blue Download Products button on your order confirmation page. This button also appears in the confirmation email that is sent to you. Depending on the set up of your browser, you may be asked to log in, so please enter the same email/password used during checkout. If you purchased multiple digital products in your order, you will then see a page with all your digital products here. Click on the grey Download Now buttons for each product in order to obtain your download files.
Follow the instructions on the site, which will guide you through a 2-step registration and activation process. Once you have completed these steps you will receive your product and all associated downloads.
If you need to retrieve your product or downloads in the future, simply log in to your account at account.avid.com.
Learn more about product downloads
You will typically receive access to your download or digital product immediately after entering your payment info and completing your order. For fastest access, simply click the Download Products button on your order confirmation page, but you can also wait for your confirmation email, or simply log into your account at a later time.
If you have problems accessing your product, please contact customer service at shop.avid@arvatosystems.com or 519-772-3541, Monday to Saturday from 5:00 AM to 8:00 PM (US Pacific Time). We'll be able to best serve you if you have your order number handy.
Orders placed by 2:00 PM US Pacific Time will be shipped the same business day (weekends and holidays excluded). Delivery time will depend on the selected FedEx delivery option.
You can conveniently check your order status 24/7 by logging into Your Account at account.avid.com.
Alternatively, our customer service staff is happy to help at shop.avid@arvatosystems.com or 519-772-3541, Monday to Saturday from 5:00 AM to 8:00 PM (US Pacific Time). We'll be able to best serve you if you have your order number handy.
Arvato Systems charges the credit card or account used for your online purchase. Your statement will show Arvato as the merchant, which has been selected to operate the Avid Store.
The confirmation of the your order is sent to you electronically upon completion of checkout. Please check your email and be sure that any spam filter has not inadvertently blocked your order confirmation email.
You can receive a PDF version of your invoice via email by contacting customer service at shop.avid@arvatosystems.com or 519-772-3541, Monday to Saturday from 5:00 AM to 8:00 PM (US Pacific Time). Please have your order number handy.
You may manage your billing/shipping address here. Please note, if your order has been completed or already shipped, no changes can be made.
We happily honor tax-exempt status. Your first order will be placed with tax; however, all future orders from the same account will be exempted from tax for a maximum period of three years after providing us with the tax exemption documentation by fax at 519-772-4300. Once your status is verified, tax for the first order will be refunded.
You can always see which currency is being applied for pricing and ordering in the upper right of the store. USD = US dollars. CAD = Canadian dollars. EUR = Euro.
We currently accept payment via Visa, MasterCard, and American Express credit cards, as well as PayPal. All payment information is encrypted and treated with the highest data security standards. Please let us know if you would like to see additional methods added, as we're always interested in better serving our customers.
Sorry, not at this time. We currently require payment at time of order.
If you have ordered previously from the Avid, Digidesign, or M-Audio webstores, you can use the same email/password used on past orders. If you have ordered previously from the Pinnacle or Sibelius webstores, please create a new account when ordering from this new, consolidated store.
Your username is typically the email address you used when making your purchase. You can retrieve your password by going to the following link and clicking "Forgot your password?" at account.avid.com.
When you log in to your account, you can see all the products you've ordered online since 2001, as well as the corresponding download links and activation instructions. You can view the status of any orders placed, and also view and edit your personal details, such as address and phone number.
If you make an incorrect entry while shopping or checking out, we'll let you know what needs to be changed by highlighting the field and displaying a message with additional information. To complete your order, please correct the entry.
Sure! You can use any valid email account to place your order.
We are currently not offering Backup CD/DVD discs in the Avid Store, but we're working hard to add this functionality and will offer it as soon as possible.
We're happy to take your order by phone. Please call customer service for assistance at 519-772-3541, Monday to Saturday from 5:00 AM to 8:00 PM (US Pacific Time).
During the order process, please enter your coupon code in the field titled "Enter Coupon or Promotional Code." Coupon codes are case-sensitive, so if you have a problem please make sure you're entering the code exactly as it appears on your promotion, and check that the coupon hasn't expired.
Unfortunately, it's typically not possible to apply a coupon after your order has already been placed.
If you want to get detailed information about our products you can go to the link below. Select the product you want and you'll be directed to a dedicated webpage that contains comprehensive information.
www.avid.com/us/products/allproducts.aspx
ADDITIONAL PRODUCT & COMPATIBILITY INFORMATION
Hardware and software products are covered by support and warranty agreements as described in the product registration information included with each product. You must register your purchase to receive technical support and warranty coverage.
Some products available on the Avid/Digidesign webstore are not covered by Avid or Digidesign Technical or Customer Support. If you purchase products by Antares, Applied Acoustics, BitHeadz, IK Multimedia, INA-GRM, McDSP, Serato, Sibelius, or Wave Mechanics, please contact these companies directly for support.
For assistance installing or operating your products:
You can also click here to go directly to the knowledge base.
Arvato Systems is an authorized online reseller that has been selected to sell products on Avid's behalf. Though this is the official Avid "company store," you become a customer of Arvato Systems upon ordering a product. Please refer to our General Terms and Conditions and Privacy Policy for all details regarding the customer relationship.
It may be possible to cancel your order for a shippable product shortly after order placement, as long as the order has not yet been finalized for shipping. If you need to cancel your order, please contact our customer care as soon as possible after order placement and we will advise if cancellation is still possible. If it is no longer possible, you may still return the product for a refund by following the RMA process.