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Help
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Contact Us
24/7 General Help
Tracking ID, download links and codes are stored in your account.
If you cannot find what you need, we are available by email: shop.avid@arvatosystems.com
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Shipping Information
Orders placed by 10am PST will be shipped the same business day (weekends & holidays excluded).
Delivery time will depend on the selected FedEx delivery option. Please be aware that we are unable to deliver physical products to PO boxes or APO/FPO addresses.
Replacement Discs with free shipping may take up to 4-6 weeks and cannot be tracked.
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Our Policies
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Security & Privacy Policy
Your privacy is important to us: Account data is encrypted, and we are committed to the highest standards of data security.
Privacy Policy
License Agreement -
Return Policies & Guarantees
You may return any unopened/unused product within 30 days of purchase except for the following types of purchases, which are non-refundable:
Avid Vantage
Replacement discs
Reference Guides
Avid Studio In-App Activations
Activated software (digital) rentals
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